Frequently Asked Questions (FAQs)

Explainer Videos helps people understand some products easier and faster. So we explained our site features, in very short videos.

A source file is a file that contains the software instructions, in easy words, the file that can be edited and recreated through its software Note You can’t open or use a source file unless you have the software used in creating it

A mockup design is a representation of what your final design will look like when in use. Eg. A banner mockup can show the banner already pasted on a street billboard. A label mockup will show the label already pasted on the product container.

A png or Watermark file is a file that doesn’t have a background. A logo png can be attached to your products, letterhead, videos without showing any background

• Visit Zfrica.com
• Click on services on the menu bar
• Choose the category of service you want eg, Graphic Design, Photo Editing etc
• From the category, choose the specific product you want
• Read through the product description, then click Order Now at the end. This will take you the next page
• Input the job details eg Business Name and Click Proceed with Payment
• Now on the payment page, complete the payment by choosing any payment option you prefer, eg Card, Mobile Transfer etc
• Once payment is completed, you can check your mail for our receipt, then wait for your job delivery

The simple answer is NO!. Kindly note, All images, job description, etc dropped with chat support, has no way of reaching our designas. We have our designas, who do the design jobs. To get your job to their reach, please submit it with all details via this link. https://zfrica.com/shop.

These are the additional things you may want to be included when delivering your job. Unless you request for them (by ticking them) during the order, we won’t send it by default. The additional features come with some little extra cost

The duration of each job depends on the job. We state the duration for each job (products) in their description

We will deliver your job to the email or WhatsApp number you provided when placing your order

We highlighted all our primary services on our about us page. For our additional services, please see the “other question” section on this page

Yes, It’s free or so cheap, because, we want to give everyone a sense of belonging, no matter his/her financial status

We have about 5 payment options, web payment, Cash transfer, Bank Deposit, USSD Code, Airtime Transfer. All these options are available here

Yes, we refund money to clients, if by justification, we did not work to earn the money

Its simple,

• Chat us up
• Provide us with the Payment Reference Number (PRN) or payment details and reasons why we should refund you

Once your request is vetted and approved, you will get your money back to your bank in 24 hours

Paying online using our online payment processors is safe and secure. It also offers an official receipt from us. However, we do not prefer any payment method over the other. Make use of anyone you prefer.

Yes, it is secured and encrypted, we use the Paystack payment processor, which is well known and approved by all Nigerian banks.

Moreover, our site is HTTPS secured, hence your bank and card details are highly secured

We also run an online tutorial class on graphic design and photo editing You can apply here

We also provide a “work from home ” job opportunity to good photo editors and graphic designas who want to work with us. You can apply here

We sell DATA subscriptions to all Networks, starting from 1GB for #500. You can chat our support for that

We create short explainer videos to market a product or service. See samples of our videos here

Do you think there is a question that needs to be answered here? Please, click the green button and let our support know about it. We promise to update it in no time.