Introduction

Business registration with the Corporate Affairs Commission (CAC) can be challenging when errors arise that trigger a CAC registration query. In this guide, you will learn how to resolve these issues with clear, actionable steps. Whether you need to update an untraceable address, simplify an overly technical business object, or fix document upload errors, this comprehensive guide explains every detail without unnecessary promotional language. By following the steps provided below, you will be able to correct mistakes and ensure that your CAC registration proceeds smoothly.

 

Overview of the CAC Registration Process

When you register your business with the CAC, you submit details such as your business name, address, nature of business, and supporting documents. The system reviews your submission, and if any information does not meet the required standards, a CAC registration query is generated. These queries request you to fix an error or supply additional information. Common issues include:

  • An address that is unclear or untraceable
  • An overly complicated or vague description of the business object
  • Incorrect document uploads (e.g., identification files in the wrong format or with mismatched details)
  • Inconsistencies between the details provided and the supporting documents

Each query comes with specific instructions on what needs to be changed. The following sections outline detailed resolution steps for each common query encountered during the CAC registration process.

 

Accessing Your CAC Account and Identifying Queries

Logging In

  1. Log into your CAC account:
    Use your username, email, or phone number to access your account.
  2. Navigate to the Dashboard:
    Your dashboard lists any active queries. Click on a notification to review the detailed instructions provided by the CAC.
  3. Review Query History:
    Read each query carefully. The instructions will specify which parts of your application require attention, such as your address, business object, or document uploads.

Once you have reviewed the details, navigate to the relevant section of your application to make the necessary corrections.

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Detailed Resolution Steps for Specific Queries

1. Rephrase Business Object Query

Issue:
You might receive a query asking you to rephrase your business object (for example, to “point of sale agent, sale of different drinks, advertising and marketing services”) because the current description is too technical or uses unnecessary complex words.

Resolution Steps:

  1. Review the Existing Description:
    Read your current business object. Identify complex phrases such as “consultancy service” or other technical terms.
  2. Simplify the Language:
    Rewrite the business object in simple, clear language. For instance, change “engaging in diversified commercial ventures…” to “operate as a point of sale agent offering drink sales and basic advertising services.”
  3. Ensure Clarity:
    Separate different business activities into clear statements. If you engage in multiple activities, list them in a structured manner.
  4. Save and Mark as Resolved:
    Once you’ve edited the description to meet CAC standards, save your changes and mark the query as resolved.

 

2. Attach Advertising Practitioners Council Certificate Query

Issue:
A query may instruct you to attach the Advertising Practitioners Council of Nigeria (APCON) certificate if your business description includes advertising and marketing services.

Resolution Steps:

  1. Verify the Requirement:
    Confirm that your business activities require an APCON certificate.
  2. Locate the Certificate:
    Find your APCON certificate and ensure its details (such as name and certificate number) are correct.
  3. Prepare the Document:
    Scan the certificate at high resolution, save it as a PDF, and check that the file size is within limits.
  4. Upload the Certificate:
    Use the document upload section in your CAC account to attach the certificate.
  5. Review and Save:
    Preview the uploaded file, then save your changes and mark the query as resolved.

 

3. Upload Means of Identification Query

Issue:
The query indicates that your identification document is either missing or not in the required format/size, or the details do not match the information provided in your application.

Resolution Steps:

  1. Check the Required Format:
    Ensure your ID is in PDF format and that its size meets the CAC requirements.
  2. Verify Consistency:
    Confirm that the ID number entered in your application exactly matches the one on the document.
  3. Rescan if Necessary:
    If the document is unclear, scan it again with proper settings.
  4. Re-upload the Document:
    Attach the correct file using the document upload feature.
  5. Preview and Save:
    Verify clarity in the preview, then save your changes and mark the query as resolved.

 

4. Reconcile Identity Type and Number Query

Issue:
There may be a discrepancy between the identification type you selected (e.g., international passport) and the document you uploaded (e.g., national ID card).

Resolution Steps:

  1. Review Application Details:
    Check the identification type indicated in your application.
  2. Ensure Consistency:
    Confirm that the uploaded document corresponds to the selected identification type.
  3. Delete Incorrect Information:
    Remove any mismatched file.
  4. Upload the Correct Document:
    Re-upload the document that matches your chosen identification type, ensuring the ID number is accurate.
  5. Save and Confirm:
    Save your changes and mark the query as resolved.

 

5. Object Not Registerable Under Business Name Query

Issue:
The CAC might indicate that your business object is not registerable under a business name and instead requires registration as a company, along with a complete registered address and proper occupation designation.

Resolution Steps:

  1. Understand the Query:
    Determine if your business activities necessitate registration as a limited liability company.
  2. Review Your Business Object:
    Decide whether you need to simplify your object for a business name registration or change your registration type.
  3. Adjust the Registered Address:
    Ensure the address is complete. Separate combined details (e.g., house number and street name) into their respective fields.
  4. Use “Business” as Your Occupation:
    Replace any other occupation entry (like “military” or “natural health practitioner”) with “business.”
  5. Save and Mark as Resolved:
    Save the updates and mark the query as resolved.

 

6. Delete or Edit Out Particulars of Trustees Query

Issue:
If your application inadvertently includes trustee details that are not required, the query will instruct you to remove them.

Resolution Steps:

  1. Locate Trustee Information:
    Identify any sections where trustee details are present.
  2. Delete the Information:
    Remove all trustee-related entries from your application.
  3. Review and Save:
    Check that no duplicate trustee information remains, then save your changes and mark the query as resolved.

 

7. Attach Proficiency Certificate Query

Issue:
Certain business categories require a proficiency certificate to prove expertise. The query might ask you to attach such a certificate for your business, especially in sectors like advertising.

Resolution Steps:

  1. Identify the Required Certificate:
    Determine which professional certificate is needed based on your business type.
  2. Obtain a Clear Copy:
    Ensure the certificate is current and legible.
  3. Prepare the Document:
    Scan the certificate as a high-resolution PDF and verify that it meets the file size limits.
  4. Upload the Certificate:
    Attach the document via the CAC portal’s upload feature.
  5. Review and Save:
    Preview the certificate, then save your changes and mark the query as resolved.

 

8. Rephrase or ReCouch Nature of Business Query

Issue:
The query may instruct you to recouch the nature of your business because the description is too vague or contains unnecessary jargon.

Resolution Steps:

  1. Review the Current Description:
    Analyze your existing nature of business statement for complexity or vague language.
  2. Rewrite for Clarity:
    Simplify your description. For example, if you operate solely as a point of sale agent, state that clearly without adding extra details about future goals or multiple activities.
  3. Match the Description to Your Business Category:
    Ensure that your revised statement reflects the actual services you provide.
  4. Save and Mark as Resolved:
    After revising, save the changes and mark the query as resolved.

 

9. Reconcile Business Object with Specific Category Query

Issue:
Sometimes the CAC requires you to reconcile your business object with a specific category (e.g., “Other Service Activities” or “Other Personal Services Activities” with additional descriptors).

Resolution Steps:

  1. Review Both Elements:
    Compare your current business object with the specific category requirements provided in the query.
  2. Adjust the Wording:
    Modify your object so that it explicitly states the services you offer, such as “Architecture Design Services and Real Estate Activities.”
  3. Ensure Consistency:
    Confirm that your revised description aligns with the designated category.
  4. Save and Mark as Resolved:
    Save your updated description and mark the query as resolved.

 

10. Change Business Name/Name Substitution Query

Issue:
A query may instruct you to change your business name if it is already taken or if the current name does not match the business object.

Resolution Steps:

  1. Review the Query Details:
    Understand why the query was generated—usually due to a lack of uniqueness or a mismatch between the name and the business object.
  2. Initiate a Name Change:
    Reserve a new business name through your CAC account, ensuring that it is distinct and accurately represents your operations.
  3. Enter the New Name and Reason:
    Provide the new name and a brief explanation for the substitution.
  4. Complete the Process:
    Follow the instructions for submission (note any fees that may apply).
  5. Save and Mark as Resolved:
    Once the new name is accepted, save the changes and mark the query as resolved.

 

11. Late Business Commencement Date Query

Issue:
If your business commencement date is not compliant—exceeding the allowed period (typically 28 days from the registration date)—a query will be raised.

Resolution Steps:

  1. Review the Commencement Date:
    Verify the date you entered and compare it with CAC guidelines.
  2. Calculate the Penalty:
    Determine the number of days beyond the permitted period and multiply by the daily penalty (e.g., N150 per day).
  3. Adjust the Date or Submit Proof of Payment:
    Either update the commencement date or, if the date is correct, pay the penalty fee and obtain a receipt.
  4. Upload the Receipt:
    Attach the receipt using the document upload feature.
  5. Save and Mark as Resolved:
    Save your changes and mark the query as resolved.

 

12. Incomplete Document Uploads for Proprietors Query

Issue:
Your application might indicate that required documents for proprietors (such as signatures or combined identification files) are missing or improperly uploaded.

Resolution Steps:

  1. Review Each Proprietor’s Section:
    Check that each proprietor’s documents are uploaded in the correct fields.
  2. Combine Files if Necessary:
    If the system expects a combined file, merge the individual documents into one PDF using an online tool.
  3. Ensure Compliance:
    Verify that the combined file meets the size and format requirements (e.g., under 5 MB, in PDF format).
  4. Upload the Final File:
    Attach the combined document in the appropriate section.
  5. Save and Mark as Resolved:
    After verifying the upload, save the changes and mark the query as resolved.

 

13. Not Submitted Status Query

Issue:
Sometimes your application may display a “Not Submitted” status instead of “Pending.”

Resolution Steps:

  1. Review Your Application:
    Ensure all required fields are completed and every necessary document is uploaded.
  2. Make Corrections:
    If any information is missing, fill in the gaps.
  3. Resubmit the Application:
    Once complete, change the status to “Submitted” to clear the query.

 

Final Thoughts

Resolving a CAC registration query requires careful attention to detail and prompt, active steps. Whether you are rephrasing your business object, attaching a missing certificate, updating your registered address, or reconciling identification details, every query presents an opportunity to refine your application. By following the detailed processes outlined above, you can address each issue with clarity and precision, ensuring your CAC registration proceeds smoothly.

Review your application thoroughly before submission to prevent further queries. Use plain, simple language and maintain consistency across all sections. With these practices in place, you not only resolve current queries but also reduce the risk of future issues.

This guide serves as a comprehensive resource for resolving any CAC registration query. Each step is designed to help you maintain accuracy and efficiency throughout your business registration process. Keep it handy as you work through your application, and refer back to these instructions whenever you encounter a query. With diligence and a systematic approach, your business registration will be completed successfully, paving the way for your company’s growth and long-term success.

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